Frequently Asked Questions
Domestic & Commercial
1. What kind of safe do I need for my business?
The value of the contents will determine the type of safe you will need and your insurance carrier will advise you of the UL rating that your safe will require.
2. What are grade ratings?
Underwriter Laboratories tests safes and assigns ratings to them. Your insurance provider will require the safe to have a specific rating based on the contents of your safe. ratings are as follows:
3. How much coverage will an insurer give for the ratings?
Following are averages for each cash rating, Jewellery is usually given at 10x these ratings I.e. grade 0 6k Cash or 60k jewellery rating or 3k cash + 30k jewellery
- Grade 0 = 6k Cash rating
- Grade 1 = 10k Cash rating
- Grade 2 = 17.5k Cash rating
- Grade 3 = 35k Cash rating
- Grade 4 = 60k Cash rating
- Grade 5 = 100k Cash rating
- Grade 6 = 150k Cash rating
*These are averages only and will vary by contents, insurer, location, and types of security equipment at the location.
4. Should I use a mechanical or a digital lock?
Digital locks are as reliable as mechanical and offer biometric access, audit trail, multiple users, time delay, and time lock capabilities. Our sales staff can analyze your daily business uses and advise the best lock for your needs.
5. What combination should I use on my lock?
As with residential locks, do not use obvious combinations such as phone numbers and addresses. Commit the combination to memory and do not write it down and leave it near the safe. Change the combination whenever an employee leaves who had access to the safe.
6. Is delivery needed for my safe?
Due to the weight and size of commercial safes they must be delivered and installed by trained installers. All of our employees are trained in house and are fully insured.
7. Should I have my safe serviced?
All safes should be serviced periodically as parts do wear and break, it is far cheaper to service a safe than waiting for a lock-out to occur.
High security safes should be serviced on a yearly basis. Service cost is minimal in comparison to the price of an opening and repair of a high security safe. Servicing should be done by a safe technician.
8. What is the difference between a locksmith and a safe technician?
Most locksmith experience is limited to door and car locks. A safe technician uses sophisticated tools and methods to overcome high security locks and systems. The safe technician attends classes that teach the latest opening methods and they can also repair any safe that has been opened.
9. What types of safes do you sell?
Just safes sells new & refurbished fire, cash, gun, and data safes for home & business use.
10. Where should the safe be installed?
The safe should be installed closest to the area of its usage. If the safe is used to store jewellery then the master bedroom would normally be used.
11. Are all safes fireproof?
No, certain cash rated safes are not fireproof. Safes are tested for fire or burglary or both. The safes will have labels designating their fire and cash ratings.
12. What kind of safe should I buy?
This is determined by the value of the contents you are storing. The more valuable the contents, the higher the cash rating you will need. If fire is your main concern, you would need a fire safe with a 1 or 2 hour fire rating.
13. What is the difference between a digital and a mechanical lock?
A mechanical lock employs a 3 number dial that is turned to the opening combination. If the combination needs to be changed it should be done by a qualified technician. The digital lock employs a push button dial that uses a series of numbers to open the lock and is powered by batteries. The combination can be changed by the user. Generally Electronic digital locks are easier to use, open quicker, and allow user combination changes with audit trails
14. What combination should I use on my lock?
Do not use obvious combinations such as phone numbers and addresses. Commit the combination to memory and donít leave it written down near the safe.
15. Can I install my own safe?
A lightweight safe can be set anywhere but for the best protection our teams will deliver, install, and secure your safe.
16. Can I put a safe on the 2nd floor?
Weight of the safe and home construction are the determining factors. Safes up to 500kgs. can safely be placed on a 2nd floor that has adequate stairs and floor reinforcement. Normally a site survey will be required for upstairs delivery.
17. Will a fire safe protect photographs and computer data?
No, a standard fire safe will protect paper products only. Due to the high heat and humidity of a normal fire, photos and data should be stored in a data safe that does not allow the interior temperature to exceed 125 degrees.
18. Should my safe be bolted down?
Any safe that can be carried should be bolted down. Our installation teams will deliver, install, and secure your safe to prevent removal.
19 What should I mention when having a safe installed?
Any steps involved, floor type concrete / wood, coverings I.e. tiles stone etc. Width of doorways, any obstacles that cannot be moved.
20 Should I ask my Insurance company what cash rating I need?
Yes as most insurance companies seem to give slightly different ratings on a particular safe.
21 Do we recommend fitting electronic locks
Yes the advantages of modern electronic locks on safes is preferable to carrying keys which can be lost, copied or more frequently misplaced. Combination locks have been around a long time and are reliable but neither offer Audit Trails, Multi user codes, Time delay functions and instant code changes like the modern electronic locks which cannot be picked or manipulated. (Large battery boxes usually offer around 29,000 openings before battery replacement is needed).